!Top Bar
New Client Special $1 Nose-to-Tail Pet Exam
*Special offer must be mentioned at time of scheduling and when checking in for your appointment to be eligible.
Call Us! Button
Header Logo
Request an Appointment Button
Slide
Slide
Slide
Working at Compassionate Care Veterinary Hospital includes loving on and providing a safe, happy & efficient environment for clients and their fur-babies. At CCVH, we strive to ensure that our clients are welcomed into a positive atmosphere and feel good knowing that their babies are being well taken care of.
Do you love working with animals, being part of a team, and enjoy making a positive impact? We are looking to hire an experienced veterinary technician (grooming experience is a huge plus!).
Our veterinary technicians are expected to interact with dogs and cats of different sizes and breeds. They assist with baths and comb outs; cleaning and disinfecting rooms; picking up and/or scooping kennels or play areas; feeding, watering, and administering medications; and observing playtimes.
Some of the veterinary technician responsibilities include assisting with surgeries, administering medications, caring for hospitalized animals, performing dental cleanings, organizing laboratory samples, and educating clients.
All of our team members are expected to work at a fast pace, in an organized manner and are responsible for greeting and interacting with clients to make sure they feel welcomed and confident in bringing their fur-babies to CCVH.
Must be able to work alternating weekends and holidays.
Starting pay will be determined based on a number of factors including, but not limited to, professionalism, experience, and reference feedback.
Job Type: Full-time
Position Summary
The Client Service Representative (CSR) is the first point of contact for our clients and plays a key role in ensuring an excellent client experience. This role is responsible for greeting clients, managing appointments, answering phones and hospital emails, and supporting the overall flow of the hospital. The CSR also assists with the care of boarding patients during scheduled weekend and holiday rotations in the kennel and may need to assist veterinarians and technicians with patient care.
Responsibilities
- Provide a warm, welcoming, and professional first impression to all clients.
- Answer phones, schedule appointments, confirm visits, and manage client communications.
- Accurately maintain patient records, invoices, and payments.
- Assist in educating clients about hospital services, wellness care, and treatment recommendations.
- Support the veterinary team by preparing charts, updating files, and ensuring smooth check-in and check-out processes.
- Maintain lobby cleanliness and a comfortable environment for clients and pets.
- Participate in weekend and holiday kennel care rotations, including feeding, walking, cleaning, and monitoring boarding patients.
- Collaborate with all hospital staff to ensure high-quality care and exceptional service.
Qualifications
- Previous customer service or receptionist experience preferred; veterinary or medical setting experience is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a busy environment.
- Compassionate, patient, and professional demeanor with both clients and animals.
- Willingness to work weekends and holidays as part of the kennel rotation schedule.
- Must be able to lift up to 40 lbs and handle pets of various sizes and temperaments.
Core Values
- Compassion for animals and their families.
- Commitment to excellent patient care and client service.
- Teamwork, reliability, and a positive attitude.
- Respect for patients, clients, colleagues.
Work Environment
Despite being focused on the client experience, this position requires flexibility in helping in all areas of the hospital, when needed. Sharing of weekend and holiday shifts is required to ensure boarding patient care.
Position Summary
We are seeking a compassionate, dependable, and motivated Veterinary Assistant to join our small animal hospital team. This role is a hybrid position combining direct patient care, kennel/boarding responsibilities, and client service support. The ideal candidate is passionate about animal health and welfare, thrives in a fast-paced environment, and is committed to providing an exceptional client experience from start to finish.
Key Responsibilities
Patient Care & Veterinary Support
- Assist veterinarians and technicians with examinations, treatments, and procedures.
- Safely handle and restrain animals for exams, treatments, and sample collection.
- Monitor hospitalized and post-surgical patients, reporting any changes in condition.
- Maintain cleanliness and organization of exam rooms, treatment areas, and equipment.
- Administer medications and treatments as directed by veterinarians or technicians.
Kennel & Boarding Care
- Provide daily care, feeding, exercise, and enrichment for boarding patients.
- Maintain clean and sanitary kennels, runs, and common areas.
- Observe, document, and report patient behavior, appetite, and overall well-being.
- Ensure boarding pets receive the same compassionate care as hospital patients.
Client Service & Communication
- Greet clients warmly and provide a professional, welcoming environment.
- Assist with scheduling appointments, answering phones, and managing client communications.
- Educate clients on preventive care, hospital services, and at-home care instructions.
- Handle check-in/check-out for appointments, boarding, and procedures with efficiency and accuracy.
- Resolve client concerns with empathy, professionalism, and service excellence.
Qualifications & Skills
- Prior experience in veterinary medicine, kennel care, or customer service preferred.
- Strong animal handling skills with a focus on safety and compassion.
- Excellent communication, multitasking, and teamwork abilities.
- Comfort with computer systems and appointment scheduling software.
- Ability to lift up to 40 lbs and work on feet for extended periods.
Core Values
- Compassion for animals and their families.
- Commitment to excellent patient care and client service.
- Teamwork, reliability, and a positive attitude.
- Respect for patients, clients, and colleagues.
Work Environment
This position requires flexibility in working in all areas of the hospital—exam rooms, treatment areas, kennel/boarding, and front desk. Sharing of weekend and holiday shifts is required to ensure boarding patient care.
If you think you have what it takes to join our team, we want to hear from you! Please attach your resume and complete the form below.
Our Services
Wellness & Vaccinations
Allergies & Dermatology
Nutrition & Weight Management
Diagnostics
Dentistry
Surgery
End of Care Life
House Calls
Boarding & Grooming
Microchipping
Large Animals
Torigen Autologous Cancer Vaccine
Working Hours
Hospital Hours
Monday thru Friday- 8:00am to 5:30pm
Saturday- Closed
Special Pick-Up and Drop-Off Times
Sundays- 9:00 am and 4:00 pm
Please use this alternate number if you can’t reach us on our main number: 830-262-0222
Verified
Very comfortable with Dr Metzger and his staff. My dog hates car rides do she was stressed when we got there. He walked in with a cap on. She doesn't trust caps so I told him she didn't like tgem and he took it off! He did everything possible to make her comfortable during our visit. I am so pleased that they go out of their way to take the stress away from the pets first visit.Posted on Yelp
Diane N.Great first impression. I made an appointment for a meet and greet to establish my dog as a patient. The entire staff I met that morning were friendly and kind. Dr Metzger examined my dog, took his history, and asked questions about his past problems (there are many). They have a Veterinarian that performs acupuncture (impressive). The office is clean. They sell the prescription dog food on premises. I am thankful to have found a caring Veterinarian.Posted on Yelp
P B.The team at Compassionate are at the top of the Veterinary services you can get in Fredericksburg Texas. Dr Metzer & Dr Fritz are knowledgeable, kind, and compassionate towards your fur friends. Boarding services available. My dog Oskar has had a few stays with Compassionate Care. I would highly recommend using Compassionate Care Veterinary for your animals needs.Posted on Yelp
Dianne M.just as the name implies. awesome care, kind and loving staff. My dog visits twice a week for palatine care which was not offered elsewhere.Posted on Yelp
Sandra M.We are very pleased with Compassionate Care Veterinary Hospital. Can't say enough good things about Dr. Metzger. He is knowledgeable, thorough, thoughtful and takes the time to explain sometimes complicated problems. We have had many pets over the years, and many veterinarians taking care of them. He is definitely among the best! Also, the staff is friendly and helpful and all seem to truly enjoy their work.Posted on Yelp
Diana C.Dr. Trish Brannan has been our Veterinarian exclusively for 17 years. Always reliably professional, available and responsive, along with providing exceptional care for her patients. We really appreciate knowing she is always thorough and very willing to take the time to discuss our concerns and answer any questions we might have. Very much a compassionate Veterinarian we hope to have for another 17 years. Mr. & Mrs. F. J. FogartyPosted on Yelp
Sharon R.A friend recommended Compassionate care for my German Shepherd pup, they were so caring and made his first vet visit as quick as possible while allowing me to be with him in the outdoor open treatment area. My pup was given his shot, medicine, weighed and nails clipped without hurting him! Professional staff who made me feel confident that my pup is in good hands for the future!Posted on Yelp
Bri S.I have been taking my new dog to see Dr. John and couldn't be happier. I left my other vet because they didn't call me back on two occasions when my very large dog was suffering from a stroke. I was recommend to Dr. John by a friend and have been more than thrilled with his level of expertise and care. They all work together as a team - and Linda the groomer is terrific.Posted on Yelp
Annette B.Took great care of my dogs last weekend! Friendly staff and clean facility. Very professional. Will definitely be taking my dogs back here, as well as recommending this business.Posted on Yelp
Kimberly B.
Holiday Hours
*Christmas Holiday Hours
December 24th – Open 8:00 AM – 12:00 PM – Only 9:00 AM pick up or drop off available.
December 25th – Closed – Pick up or drop off – NOT available
December 26th – Closed – 9:00 AM and 4:00 PM pick up and drop off available
*New Year’s Holiday Hours
December 31st: Open 8:00 AM – 12:00 PM – Only 9:00 AM pick up or drop off available
January 1st – Closed – Only 4:00 PM pick up and drop off available
January 2nd – Open 9:00 AM – 12:00 PM – Only 4:00 PM pick up and drop off available
No testimonials were found.